By PH Lohnes, PMP
With the release of the 5th edition, the PMI added a new Area of Knowledge (AOK) called Project Stakeholder Management as the 10th AOK. Of the four processes in this new AOK, number 13, two of them are recast from the 4th editions Communications Management AOK, number 10. If you have not already noticed, the 5th edition renames all 10 AOKs to begin with the adjective, Project – all AOKs are now Project XXXX Management with XXXX being the name of the AOK proper.
The new 10th AOK, Project Stakeholder Management, unfortunately, diverges from the standard recasting of the other AOKs in that it does not begin with the normal Plan, Manage, Control processes, but moves what was the previous Process 10.1, Identify Stakeholders, to Process 13.1, Identify Stakeholders. Thus you will have to remember that AOK 4 and 13 now begin with processes that are not aligned with the other 8 AOKs. One would assume that it will be in the 6th edition that these oversights will be remedied.
Beginning with Process 13.1, Identify Stakeholders, the differences between Process 13.1 and Process 10.1 of the 4th edition are minor. The wording is almost exactly the same in 4th edition; however, there are a few changes to the Input, Tools & Techniques, and Outputs (ITTO) for this process. The Inputs (13.1.1) are the same. The Tools & Techniques (13.1.2) adds a new item, 126.96.36.199: Meetings in order to indicate the use of profile analysis meetings in identifying project stakeholders and their interests. Finally, the Outputs (13.1.3) has a single output, the Stakeholder Register (188.8.131.52) removing the Stakeholder Management Strategy (10.1.3.2, 4th edition) output given the new Process of Plan Stakeholder Management (13.2) coves the details of the previous output.
The new process, Plan Stakeholder Management (13.2) is now the primary planning process of the new AOK covering the details developing the strategies for analyzing and managing project stakeholders with the following ITTO items:
184.108.40.206 The PM Plan
220.127.116.11 Stakeholder Register
18.104.22.168 Enterprise Environmental Factors (EEF)
22.214.171.124 Organizational Process Assets (OPA)
Tools & Techniques (13.2.2):
126.96.36.199 Expert judgment
188.8.131.52 Analytical techniques
The biggest addition was the use of stakeholder engagement classifications of:
with the indication of either C for current engagement classification, and D as desired classification for the indicated stakeholder or stakeholder group.
184.108.40.206 Stakeholder Management Plan (PMP subsidiary plan)
220.127.116.11 Project documents updates
Next, Process 13.3, Manage Stakeholder Engagement, is an updated version of the 4th edition, Process 10.4, Manage Stakeholder Expectations with changes in the Inputs and Outputs, but not with the Tools & Techniques. The changes on the Inputs (13.3.1) include a reduction from 6 to 4, more confusing is the movement of the Issue Log from Input to Output, and the elimination of the Stakeholder Register as an Input altogether. These changes seem to be a bit capricious since in the 4th edition the Issues Log was updated as part of the 4th edition’s Output of Project Documents Updates while in the 5th edition, the Issues Log is singled out with its own Output identifier (18.104.22.168).
Process 13.3, Manage Stakeholder Engagement ITTOs are:
22.214.171.124 Stakeholder Management Plan
126.96.36.199 Communications Management Plan
188.8.131.52 Change Log
Tools & Techniques (13.3.2)
184.108.40.206 Communications methods
220.127.116.11 Interpersonal skills
18.104.22.168 Management skills
22.214.171.124 Issues Log
126.96.36.199 Change requests
188.8.131.52 PM Plan Updates
184.108.40.206 Project Documents Updates
220.127.116.11 OPA Updates (new)
The final process, Control Stakeholder Engagement (13.4) completes the new AOK with the standard process formulation that the 5th edition has implemented: Plan – Manage – Control. This process is described to improve the effectiveness of Stakeholder engagement as the project evolves dynamically with time. Stakeholder expectations, a large component of stakeholder management, should be continuously met as the project progresses from stage to stage through its life cycle. Thus controlling stakeholder engagement ensures that current project performance data gathered from defined metrics and audits is meeting the expectations of the stakeholders, or else remediation activities are needed.
Process 13.4, Control Stakeholder Engagement ITTOs are:
18.104.22.168 Project Management Plan
22.214.171.124 Issue Log
126.96.36.199 Work Performance Data
188.8.131.52 Project Documents
Tools & Techniques (13.4.2)
184.108.40.206 Information Management Systems
220.127.116.11 Expert Judgment
18.104.22.168 Work Performance Information
22.214.171.124 Change requests
126.96.36.199 PM Plan Updates
188.8.131.52 Project Documents Updates
184.108.40.206 OPA Updates (new)
This lengthy column has attempted to show the PMBOK® Guide’s 5th edition major addition: the new AOK of Project Stakeholder Management. While two of the four AOK’s processes are new, the remaining two are updated versions of the 4th edition Communications Management AOK.